FAQ & Support | MyDesk.SG - Office Furniture Solution

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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1. General Questions

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2. Orders

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3. Warranty

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4. Shipping

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5. Product Troubleshooting

1. General Questions

Do you have showroom for us to try before purchasing ?

Yes. You are welcome to visit our showroom for viewing/trying of our products.

Our showroom address :

37 Kallang Pudding Road
Tong Lee Building Blk B
#04-14
Singapore 349315
(Take Lift No. 5 or 6)

Opening Hours :
Monday - Saturday
10:00AM - 5:00PM

Sunday & PH (Close)

Call or Whatsapp us (9424 6671) - 30 mins before arrival.

** Please note that our showroom will be taking a break for the Lunar New Year. We will be closed from 17th February to 22nd February 2026. Normal opening hours will resume on 23rd February 2026. Wishing you a prosperous Year of the Horse! **

Is Mydesk.SG a GeBiz registered vendor ?

Yes ! We are a GeBiz registered vendor and also 100% homegrown company.

2. Orders

What payment methods do you accept?

We accept the following payment methods for our online store and showrooms.

Online store & Showroom : Debit/Credit Card payment through Shopify gateway, PayPal, PayNow via Hitpay and Atome.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

I need the item urgently, please help ?

Please drop us an email with your order number to sales@mydesk.sg or whatsapp to 94246671.

For ready stocks (i.e. office chairs, LUCA model electric standing desk etc), we will try our best to deliver your item as soon as our delivery schedule allows. However, there is no guarantee.

Can I choose my preferred delivery date and timing?

When your items are ready for delivery, we will drop you an email or SMS to arrange your delivery date and timing. Please reply us to confirm delivery schedule.

You may email sales@mydesk.sg or WhatsApp us at 94246671 to arrange a delivery date or check the estimated delivery schedule.

Should you be unable to make it for the delivery, please inform us and our delivery team will reschedule your delivery to the next available date.

Can I cancel my order if I change my mind ?

Order cancellation is not allowed for customized items (e.g tabletop customization for table etc).

For ready stock item (e.g office chairs, table accessories etc), in the event where the item has not be shipped out yet, a 10% cancellation fee will be borned by the customer instead. (i.e. Total payment for item is $100.00, Refund will be $90.00).

We highly recommend you to visit our showroom to try out the products first before placing an order with us.

3. Warranty

What does the warranty covers?

The warranty is effective as of the date of delivery.

Our warranty covers manufacturer defects against mechanism. (does not cover wear and tear or misuse).

If you detect any manufacturing defects or damages, take a video of the problem and whatsapp to 9424 6671 with a brief explanation of the problem (including order number and date of purchase).

We will replace the faulty part of the item. However, the replacement part may take up to 5 days to 3 months subject to availability.

Warranty covers parts replacement only.

This warranty only applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty and a person who is not the original purchaser shall not have any rights to benefit from any of these terms and conditions.

• Note: Any repair or replacement under the warranty is limited to the defective part only

What is not covered under the warranty?

The warranty does not covers any problem resulting from wear and tear, product rust, user misuse or authorized modification

4. Shipping

I have placed an order, when will I receive it?

MyDesk.sg's average delivery lead time for ready stock products, is 2-5 working days. (except during CNY periods). Delivery and onsite installation are free exclusively for customers in Singapore.

For customized items, the lead time typically ranges from 10 to 14 working days or longer, depending on the number of orders during that period.

For Office furniture with larger quantities, please check with our customer support : sales@mydesk.sg

Do you provide Installation/Assembly services ?

We provide FREE local installation and assembly of both table and chair except for the followings :
(1) Delivery to restricted areas such as Camps, Sentosa, Jurong Island etc.

(2) Places with no direct lift access and stairs climbing is required during the delivery.
(3) Saturday delivery

Kindly check the product page for installation service if only accessories (e.g. metal frame / metal legs / monitor arms etc) are purchased.

Additional surcharge will be applied for places without lift access, delivery to special or restricted areas etc.

For places with no direct lift access and stairs are required for the delivery, a staircase delivery surcharge of $20.00 applies for the 1st flight of stair and thereafter $10.00 for the subsequent flights..

A $15.00 delivery surcharge applies for delivery to special or restricted areas i.e. Sentosa, Jurong Island.

A $30.00 delivery surcharge applies for delivery made on Saturday.

Should you acknowledged the confirmation SMS but is not available to receive the item at the very last minute, a re-delivery surcharge of $30.00 applies.

5. Product Troubleshooting

Quick Reset Instructions to fix on Electric Standing Desks

If you have encountered ASR error on your electric standing desks or your desk won't go up, follow the steps below for a quick reset of your desk.

Before operating, please Take Note :
- Make sure no obstacles are in the desk's path
- Make sure that the desktop is not touching any walls

Press and Hold the "DOWN" button until desk goes to the bottom and rebounds.

Usually, most of the issue will be resolved by resetting of the desk.

For ET114E-N Single motor system, take an extra step if the above action can't resolve the problem:
- Turn OFF the main power source for 40 mins.
- After 40 mins, turn on the main power source. Press and HOLD the "DOWN" button until desk goes to bottom and rebounds.

Should you require further assistance, please take video regarding the problem and whatsapp to 94246671 during our operating hours (Mon to Sat, 10am to 5pm).

Frequently Asked Questions

1. General Questions

2. Orders

3. Warranty

4. Shipping

5. Product Troubleshooting

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