Frequently Asked Questions
Yes. You are welcome to visit our showroom for viewing/trying of our products. Kindly be informed that there will be some measures in place to safeguard both our customers as well as our staff.
Our showroom address :
37 Kallang Pudding Road,
Tong Lee Building Blk B
(Visiting showroom by appointment only)
Kindly message 94246671 for visiting appointment.
The mode of payment we accept at the moment are debit/credit card payment through our website and PayNow QR code payment in our showroom.
No, we do not practice change of mind policy. MyDesk.sg reserves the right to reject any return or refund request after the purchase.
We highly recommend you to visit our showroom to try out the products first before placing an order with us.
The warranty is effective as of the date of delivery.
Our warranty covers manufacturer defects against mechanism. (does not cover wear and tear or misuse).
If you detect any manufacturing defects or damages, take a video of the problem and whatsapp to 9424 6671 with a brief explanation of the problem (including order number and date of purchase).
We will replace the faulty part of the item. However, the replacement part may take up to 5 days to 3 months subject to availability.
Warranty covers parts replacement only. Labour/transport cost of $30 will be borne by the customer.
This warranty only applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty and a person who is not the original purchaser shall not have any rights to benefit from any of these terms and conditions.
• Note: Any repair or replacement under the warranty is limited to the defective part only
The speed of delivery is influenced by the current delivery demand.
Usually our delivery with ready stock takes about 3 to 5 working days – unless stated otherwise. days. For delivery timing, our team will liaise with buyer to fix a suitable timing.
Preorder and customized item will usually take a longer time for delivery.
• Our delivery team will give you an confirmation call or SMS at least one day prior to the scheduled delivery date.
• Should you be able to make it on the scheduled delivery date, kindly acknowledge the call or SMS sent to you.
• Should you be unable to make it on the scheduled delivery date, please kindly let us know in order for our delivery team to reschedule your delivery to the next available date.
Yes, we provide FREE delivery and FREE installation services for both desk and chair (Singapore). Additional surcharge will be applied for places without lift access, delivery to special or restricted areas etc.
• For places with no direct lift access and stairs are required for the delivery, a staircase delivery surcharge of $20.00 applies for the 1st flight of stair and thereafter $10.00 for the subsequent flights..
• A $15.00 delivery surcharge applies for delivery to special or restricted areas i.e. Sentosa, Jurong Island.
• A $20.00 to $30.00 delivery surcharge (depending on the item) applies for delivery made on Saturday.
• Should you acknowledged the confirmation SMS but is not available to receive the item at the very last minute, a re-delivery surcharge of $30.00 applies.