** WELCOME TO VISIT OUR SHOWROOM || FREE CHAIR & TABLE INSTALLATION **

Frequently Asked Questions

General

Yes. You are welcome to visit our showroom for viewing/trying of our products. Kindly be informed that there will be some measures in place to safeguard both our customers as well as our staff.

Our showroom address :

37 Kallang Pudding Road
Tong Lee Building Blk B
#04-14
Singapore 349315
(Take Lift No. 5 or 6)

Opening Hours :
Monday - Saturday
10:00AM - 6:00PM

Sunday & PH (Close)

Call or Whatsapp us (9424 6671) - 30 mins before arrival.

• The modes of payment we accept are debit/credit card payment through Shopify Gateway, PayPal, Hoolah, Atome and PayNow on our website and showroom.

• We do not provide cash on delivery.  

Order cancellation is not allowed for customized items (e.g tabletop customization for table etc).

For ready stock item (e.g office chairs, table accessories etc), in the event where the item has not be shipped out yet, a 7% cancellation fee will be borned by the customer instead. (i.e. Total payment for item is $100.00, Refund will be $93.00).

We highly recommend you to visit our showroom to try out the products first before placing an order with us. 

No, we do not practice change of mind policy. MyDesk.sg reserves the right to reject any return or refund request after the purchase.

We highly recommend you to visit our showroom to try out the products first before placing an order with us. 

The warranty is effective as of the date of delivery.

Our warranty covers manufacturer defects against mechanism. (does not cover wear and tear or misuse).

If you detect any manufacturing defects or damages, take a video of the problem and whatsapp to 9424 6671 with a brief explanation of the problem (including order number and date of purchase). 

We will replace the faulty part of the item. However, the replacement part may take up to 5 days to 3 months subject to availability. 

Warranty covers parts replacement only.

This warranty only applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty and a person who is not the original purchaser shall not have any rights to benefit from any of these terms and conditions.

• Note: Any repair or replacement under the warranty is limited to the defective part only 

Shipping

The speed of delivery is influenced by the current delivery demand.

Usually our delivery with ready stock (i.e. office chairs, LUCA model electric standing desk etc) takes about 2 to 3 working days – unless stated otherwise. For delivery timing, our team will liaise with buyer to fix a suitable timing.

Preorder and customized item will usually take a longer time for delivery. Kindly check with sales regarding delivery date.

Yes, we provide FREE delivery and FREE installation services for both desk and chair (Singapore). Additional surcharge will be applied for places without lift access, delivery to special or restricted areas etc.

For places with no direct lift access and stairs are required for the delivery, a staircase delivery surcharge of $20.00 applies for the 1st flight of stair and thereafter $10.00 for the subsequent flights..

A $15.00 delivery surcharge applies for delivery to special or restricted areas i.e. Sentosa, Jurong Island.

A $30.00 delivery surcharge applies for delivery made on Saturday.   

Should you acknowledged the confirmation SMS but is not available to receive the item at the very last minute, a re-delivery surcharge of $30.00 applies. 

• Our delivery team will give you an confirmation call or SMS at least one day prior to the scheduled delivery date.

• Should you be able to make it on the scheduled delivery date, kindly acknowledge the call or SMS sent to you.

• Should you be unable to make it on the scheduled delivery date, please kindly let us know in order for our delivery team to reschedule your delivery to the next available date. 

Please drop us an email with your order number to sales@mydesk.sg. For ready stocks (i.e. office chairs, LUCA model electric standing desk etc), we will try our best to deliver your item as soon as our delivery schedule allows. However, there is no guarantee.

Troubleshooting

If you have encountered ASR error on your electric standing desks or your desk won't go up, follow the steps below for a quick reset of your desk.

Press and Hold the "DOWN" button until desk goes to the bottom and rebounds.

Usually, most of the issue will be resolved by resetting of the desk.

Should you require further assistance, please email us at sales@mydesk.sg or use the LIVE chat feature during our operating hours (Mon to Sat, 10am to 6pm).